Frequently asked questions

Select one of the below questions to find out it's answer.

 

Do I need to separate my white clothes from my colored clothes?

No, we will do that for you but you should let us know if you have dark red or blue items which have not been washed before.
These items are prone to bleeding, so we need to handle them with particular care.

Do I need to label my clothes?

No, we wash each persons clothes separately. We DO NOT "batch wash" at any time!

Can I have my laundry done on a one-time or occasional basis if I'm not on a laundry plan?

Absolutely! Especially during finals, it is easy to get behind and you need as much time as possible to prepare for exams.
Just put your clothes in any bag and bring them to the truck. Our driver will explain the process at that time.

I'm not on a plan but I'd like to have dry cleaning done... can I?

Sure, our services are available to students, faculty, and staff. For more information, call 646-239-2466.

How long will it take to get my laundry back?

Next-day delivery is standard; Tuesday pickups will be returned on Wednesday.

How long does it take for dry cleaning?

Honestly, that depends on a number of factors. Usually it comes back the second service day after we get it. However, if the item
is heavily soiled or stained, additional time may be needed to try to remove the stains. Also, some articles, comforters for
example, require more time. Bring the items to the truck. The driver will be able to give you a better idea after he sees
the items.

I have allergies and need to use certain detergents, can you do this?

Certainly, we can use so-called "free and clear" detergents to protect you from allergens. We just ask that you remind the driver
each week so he can make a notation on the laundry slip.

I sometimes have wet towels in my laundry, should I do anything special about them?

Yes, a couple of things. First, if you have wet towels or wet clothes, please place them in a plastic bag so they don't come into
contact with other items in your laundry which may bleed when wet. Second, tell our driver so he can make an adjustment to the
weight of your laundry. Wet towels can be pretty heavy!

If I get sick and vomit on my clothes, what should I do?

First, you must rinse the clothes off and place them in a plastic bag. Next, mark the bag "BIOHAZARD". Then, get your laundry to us on
the following service day and TELL our driver. Our staff will NOT handle vomit laden clothes unless these procedures are followed.
Otherwise, your laundry will be returned to you still dirty.

If I miss the truck or can't make the scheduled times, how can I have my laundry done?

Simple, just call 646-239-2466 BEFORE 4:30 and our driver will schedule a special appointment for you during our open
appointment times.

If the weight of my laundry is over the amount I signed up for, can I still get it washed?

Yes, you can still get it cleaned. You just need to pay an additional $1.35 per extra pound.

Is there a pricing list for dry cleaning?

Yes, as a matter of fact, you can view it here... Dry Cleaning Prices

Testimonials

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HillFresh and the Entrepreneur Club will produce a community of entrepreneurship on the Hill—with lots of clean, fresh clothing.

Jon Piskor, E-Club President

Reliable and accommodating, HillFresh makes juggling my academic and extracurricular commitments much more manageable.

Anonymous '14