Terms and Conditions

Prior to placing my order, I agree that HillFresh, a division of HillFresh Holdings Inc, (HillFresh) has been granted permission to bill charges immediately to the credit card number I have provided for service towards 2021-2022 Academic Year as indicated on this online order form.

Should I require to cancel these services for the FIRST SEMESTER, I will receive a pro-rated refund, less a $125 operations cancellation charge, provided that I submit a written cancellation request which is received no later than September 16th, 2023 to the address below.

Should I require to cancel these services for the SECOND SEMESTER, I will receive a pro-rated refund, less a $125 operations cancellation charge, provided that I submit a written cancellation request which is received no later than February 1st, 2024 to the address below.

Should I require to cancel these services for the FULL ACADEMIC YEAR, I will receive a pro-rated refund, less a $125 operations cancellation charge, provided that I submit a written cancellation request which is received no later than September 16th, 2023 to the address below.  Cancellation notices received after September 16th, 2023 but before January 2nd, 2024 will receive refunds for the SECOND SEMESTER, minus a $125 operations cancellation charge. There will be no refunds issued on or after January 2nd, 2024.

Please submit written cancellation requests to:

HillFresh Holdings Inc
400 E 83rd St., #4B
New York, NY 10028

Please Note: All plans are designed for individual use only. Sharing of plans between students constitutes immediate forfeiture of service with no refund provided.

The HillFresh policy is to clean everything that is sent in the student's personal laundry bag as long as we have the ability to clean it, regardless of additional charges. If a student sends items that can only be cleaned by a method that is not covered under the plan type(s) they have registered for, then per piece charges for services rendered will be billed on a monthly basis to the credit card upon which this online order was placed. Any questions regarding per piece charges can be directed to HillFresh Holdings Inc at (646) 239-2466.

Questions you may have over the course of the academic year can be communicated to our customer service support at (646) 239-2466 Monday through Friday between 9:00 am and 5:00 pm ET, or email hillfreshlaundry@gmail.com .